Privacy Policy for Inspira Counseling Services

Effective Date: 2024-11-28

At Inspira Counseling Services (“we,” “our,” or “us”), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (albaporras.com) or interact with our services.

1. Information We Collect

We collect personal information from you to provide a seamless and personalized experience. This information may include:

Personal Data:

  • Name: Used to identify you and personalize our communications.
  • Phone Number: Used to contact you for scheduling, follow-ups, or support.
  • Email Address: Used for communication, confirmations, and sending updates.

Usage Data:

  • Data collected automatically, such as IP address, browser type, operating system, and browsing behavior, through tools like Google Analytics.

Cookies:
Cookies and similar technologies are used to enhance your experience, track website activity, and deliver targeted advertisements.

How We Collect Information:

  1. Directly from You: Information you provide through forms, online bookings, or inquiries.
  2. Automatically: Information collected via cookies, analytics tools, and tracking technologies.
  3. Third Parties: Information shared by service providers like analytics or advertising platforms.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services:

  • Schedule and confirm counseling appointments.
  • Respond to inquiries or requests.

To Communicate:

  • Send important updates about your appointments or services.
  • Share promotional content or newsletters (only with your consent).

To Improve Our Services:

  • Analyze website usage to enhance functionality and user experience.
  • Understand trends and user behavior to tailor services.

To Comply with Legal Obligations:

  • Retain data as required by applicable laws and regulations.
  • Cooperate with lawful requests from authorities if necessary.

3. Sharing Your Information

We prioritize your privacy and only share your data in the following circumstances:

With Service Providers:
We may share your information with third-party service providers to facilitate our operations, such as:

  • Payment Processors: To securely process payments.
  • Analytics Tools: To track and analyze website performance and user behavior (e.g., Google Analytics).
  • Marketing Platforms: To manage communications and deliver promotional content.

Legal Compliance:
We may disclose your information if required by law or to protect our rights, safety, or property.

We ensure all third parties adhere to strict data protection measures and confidentiality agreements.

4. Data Retention and Security

Data Retention:
We retain personal information only for as long as necessary to:

  1. Fulfill the purposes outlined in this policy.
  2. Comply with legal, regulatory, or contractual obligations.

Data Security:
Your data is protected through:

  • HIPAA-compliant systems to safeguard sensitive information.
  • Secure servers and encryption technologies to prevent unauthorized access.
  • Regular audits and monitoring to ensure data integrity.

Despite our efforts, no system is entirely foolproof. We encourage users to protect their own data by avoiding sharing sensitive information in insecure environments.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve functionality and user experience.

Types of Cookies:

  1. Essential Cookies: Necessary for website functionality (e.g., form submissions).
  2. Analytics Cookies: To understand website performance and improve services.
  3. Advertising Cookies: To deliver targeted ads based on browsing behavior.

Managing Cookies:
You can control or disable cookies through your browser settings. Note that some website features may not function properly without cookies.

6. Your Rights

As a user, you have the following rights regarding your personal information:

  1. Access and Portability: Request a copy of the data we hold about you.
  2. Correction: Request corrections to inaccurate or incomplete data.
  3. Deletion: Request deletion of your personal information, subject to legal requirements.
  4. Opt-Out: Withdraw consent for marketing communications at any time.
  5. Usage Details: Request detailed information about how your data is collected, used, and shared.
  6. Complaints: File a complaint with a regulatory authority if you believe your rights have been violated.

To exercise your rights, please contact us through the contact page on our website. We will respond within the timeframe required by applicable laws.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. All updates will be posted on this page, and the “Effective Date” at the top will indicate the most recent revision. We encourage you to review this Privacy Policy regularly to stay informed.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out via the Contact Page on our website.